Privacy Policy

Your information. Your rights. Our responsibility.

Introduction

Your privacy is important to us. This Privacy Policy explains how Demerara Jewellery collects, uses, stores, and protects your personal information.

Information We Collect

Information You Provide:

  • Name

  • Email address

  • Phone number

  • Shipping/billing address

  • Order details

  • Payment information (processed securely by third-party providers)

  • Custom order details and uploaded images

Automatically Collected Information:

  • IP address

  • Browser information

  • Device type

  • Pages visited

  • Cookies and analytics data

How We Use Your Information

We use your information to:

  • Process orders

  • Communicate with you

  • Respond to inquiries

  • Provide customer support

  • Send order updates

  • Improve our website and services

  • Maintain legal and financial records

Third-Party Sharing

We may share information with:

  • Payment processors

  • Shipping carriers

  • Fraud prevention tools

  • CRM or marketing services (e.g., email communication systems)

We never sell personal data.

Data Storage & Protection

We store information on secure servers and take appropriate safeguards to protect your data. However, no system can be guaranteed 100% secure.

Your Rights (Canada — PIPEDA)

You may request:

  • Access to your data

  • Correction of inaccuracies

  • Deletion of your data (in applicable cases)

Cookies & Tracking

We use cookies to improve your browsing experience, track performance, and assist with analytics.